Brand essentials: Image curation
To earn trust, be consistent. Visuals are your first chance to entice anyone. My team and I selected images from many sources—600+ hotels each containing an average of 20 images. Inconsistent quality was an issue. Most were retouched to create a cohesive piece. Content variety mattered to avoid repetition. Many teams might throw in the towel after learning on the list of do’s/dont’s, but we were persistent.
Our image challenge:
Whet the appetite for wanderlust for the best-selling top destinations
Feature an image for every hotel within destination
Give all destinations equal weight, regardless of number of hotels within each region
Do not let hotel images look the same; keep it interesting
Do not show anything in a city that is not a public area, especially if it features another hotel or restaurant, shop
Do not feature people
Do not show too many bedrooms, pools, restaurants, daytime or nighttime shots, mix it up with interior and exterior
Work within a tight photo budget
The best part: approvals! Choose the absolute best photo, then get it approved by Amex marketing manager team, then individual hotel partner, then brand manager, then Gold Card product team and of course….legal. Now circle back with hotel partner and marketing manager to ensure they are still happy with end result. If something doesn’t work, go back to the drawing board.
Make it informative, not repetitive
Remember the benefits are the reason for this communication
With all of this in mind, we created this piece. As always, my top priority is with the consumer. How does it look to you? Nobody cares what has happened amongst so many stakeholders…all I care about is what is in front of my eyes and holding in my hands. (hint: print is more special than digital marketing!)
